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Contribuir a la retroalimentaciónWe made a reservation for 5 people to celebrate my stepfather's 65th birthday. Earlier in the day, I had requested a balloon to be placed on our table as a surprise. However, upon our arrival, I found the balloon sitting by the door and had to bring it to the table myself, which defeated the purpose of my early visit to ensure everything was ready. Our table was reserved for 7:30 pm and our drink and food orders were promptly taken. Unfortunately, it took an hour and 10 minutes for our starters to arrive, which were served sporadically. The garlic pizza bread was burnt underneath and required a steak knife to cut through. After another 50 minutes, our main dishes finally arrived. Despite inquiring about the wait time, we were repeatedly told it would be as quick as possible. The restaurant was understaffed, with only 1 chef and 2 assistants, making it difficult for the 2 waitresses to keep up with the demand. A nearby table also experienced delays and expressed frustration. My stepfather's steak in peppercorn sauce was overly salty and had to be sent back to the kitchen. The chef tasted it and seemed unconcerned. There was no apology for the error. My own steak in a different sauce was tasty, but the accompanying vegetables were lackluster. Despite the high price of the steak, there was no attention to presentation. This was one of the worst dining experiences my family has had. We used to visit regularly when the restaurant was under different management, and the service was impeccable.
My family and I visited this restaurant last night. We were seated quickly, but found the seating to be tight. It took a while for the waitress to take our drink order, and we were disappointed to find out that they had no hot drinks available. We ended up ordering small bottles of coke. We then had to wait another half an hour to order our food, only to find out that half of the starters were out of stock. The waitress was difficult to understand, which resulted in us having to ask her to repeat herself multiple times. By the time our food arrived, the restaurant was closing and we were the only ones left. Despite these issues, we really enjoyed the food as it was fresh, tasty, and served hot. If the service and availability had been better, we would have rated this restaurant four stars. Additionally, if the staff were friendlier and didn't rush us, it would have earned a five-star rating.
Five of us with no reservation. Place seemed to be buzzing. Homemade bread, olive oil and a thick balsamic was delicious. The bread had a delicious caramelised onion topping as well as rosemary. Penne amatricana was superb. All the dishes were absolutely great. A calzone was humungous! Service was great. Round of drinks, five starters and mains and two deserts came to £110. Brilliant value for such good food. Recommended.
Came for a family meal and the service was truly awful. It took more than an hour for starters to arrive, which they did in dribs and drabs. One starter was forgotten altogether, and despite multiple requests to staff arrived long after everybody else had finished. No apology. Mains again arrived spread out over a long period, and again such that some diners had finished before others received their food. Throughout this staff were inattentive, unapologetic, and made no effort to address the issues. All these issues, and yet when the food did arrive it was really nice. But what good is that if the service is so terrible that it ruins the experience entirely? The staff just don't care. Even if they were powerless to address the problems, a basic acknowledgement and apology would have helped. Seriously, do not go here.
An hour wait for the food (seemed to be only 1 chef), the food when it came was very tasty and piping hot. Only 4 portions of chips came, when questioned on where the 5th was after 5 minutes of waiting. We were told they had ran out of chips. Issues when paying the bill, as the drink on the bill were more expensive than the menu used to order them. At which point the waitress became argumentative, seemingly they had increased the prices and put a drinks menu on the table. However, the food menu had drinks on the back with the old prices and this is what we had used to order our drinks. At no point was anything mentioned about price increases and to read the correct menu. Overall its a quaint Italian restaurant with a lovely selection of good quality food, however let down by the speed of delivery and the service.