Marco's Pizza - Stones Corner Australia

Mason was awesome very helpful. Very kind. Great customer service and great pizza thank you ?

The manager on duty I think her name was Eelaina was great! Her professionalism after injuring herself was above reproach! She ensured every order was correct after she made sure the area was clear of hazards. The whole team was welcoming and did there best to clean up and welcome each guest! So good to see honest working people!

I have been a loyal customer of Marco’s Pizza since they opened a few years ago. But my recent experience left me deeply disappointed. After placing an online order, the app estimated a 20-minute pickup time. I arrived punctually, only to be met with a lack of acknowledgment from the two staff present, despite being the only customer waiting. Even the owner, who was present trying to resolve a display issue, passed by me multiple times without any acknowledgement.After a wait of nearly 10 minutes, a staff member finally approached me. She seemed unaware of my order and told me my pizza would be ready in a couple of minutes. However, 10 minutes later, I was informed they hadn’t even started preparing my pizza! When I decided to cancel my order due to the prolonged wait, the owner displayed a surprising level of agitation and pointed to his own problems with the store’s display as an excuse.Customer service is paramount, and this experience was a letdown. Accurate communication and setting the right expectations are vital. Sadly, I felt my loyalty as a regular customer was not valued on this visit. Hoping for better experiences in the future, but I’ll be thinking twice before ordering again from this store.

This is the best pizza I have had outside Chicago. They have great subs as well!

I have been a loyal customer of Marco's Pizza since they opened a few years ago. But my recent experience left me deeply disappointed. After placing an online order, the app estimated a 20-minute pickup time. I arrived punctually, only to be met with a lack of acknowledgment from the two staff present, despite being the only customer waiting. Even the owner, who was present trying to resolve a display issue, passed by me multiple times without any acknowledgement.After a wait of nearly 10 minutes, a staff member finally approached me. She seemed unaware of my order and told me my pizza would be ready in a couple of minutes. However, 10 minutes later, I was informed they hadn't even started preparing my pizza! When I decided to cancel my order due to the prolonged wait, the owner displayed a surprising level of agitation and pointed to his own problems with the store's display as an excuse.Customer service is paramount, and this experience was a letdown. Accurate communication and setting the right expectations are vital. Sadly, I felt my loyalty as a regular customer was not valued on this visit. Hoping for better experiences in the future, but I'll be thinking twice before ordering again from this store.