Burger King - Thornleigh

Terrible customer service and the manager Cherokee didn’t know how to run it no wonder it got shut down the management was just ghetto frfr

I could not believe a Burger King that is a international restaurant could be so dirty! This one at Townson mall need to be inspected and close down!!It was shocking to se visible dirt on the counter and on the tv and order board just about where the food is being preparedThis place is a health hazard!!!!disgusting

We receive the worst service that you could imagine from the young lady that was working at this Burger King at the Towson town center mall. She was working alone and there was a line of people waiting to order and also to receive their orders. We waited over 30 minutes to get our order and the food was cold. I asked her could we please have fresh hot food she told me to wait I waited 20 minutes while she waited on other customers and refused to give me fresh hot food. She was very disrespectful and indignant. She claimed that she would give me a refund after waiting another 20 minutes. The service from this person is horrible and when I asked for her manager she refused to give out any information and when you call she will tell you that she is the manager and then hang up on you

This location is terrible. I love onion rings and order them but I’d get rung up for fries EVERY time. I know new employees come in and out but they have a onion ring button and there is no excuse for this to happen each time. Also I was accused of throwing fries when I clearly did not. The fries were neatly in the box. Just because I was a bit aggravated it doesn’t mean I should be accused of stuff and I was not being violent or using language. I am still a customer. Not interested in using this BK anymore.

The service was great. I did not mind the wait because the food was freshly made and tasty. They were not to busy at the time I visited.