Red Lobster - Traverse City

1. Yelp Best Western/Angela Dinner w/Georgia Red Lobster TIIA This visit was while we were on vacation. My wife and I have always enjoyed Red Lobster wherever they were located. This visit kept the tradition alive. First we were warmly greeted by 2 hostesses and promptly shown to a table of our choosing. Next, our server Tiia greeted us with a smile. The service she provided was perfect! She checked in on all her tables on a regular basis and responded quickly to any requests. I had Walt's Shrimp and my wife ordered the Roasted Garlic Butter Skewer dinner. We also had an order of the Signature Seafood Mushrooms. One thing that is high on my list is when a server asks you to cut into your steak when delivered to make sure it is cooked the way you want it. Everything we ordered was delicious. As we were celebrating my wife's birthday she ordered a free piece of the cheese cake to go. When leaving, we were thanked by the hostess team. A wonderful experience!

My husband I visited the Traverse City restaurant 6/15/23 and were greeted pleasantly seated promptly. We met our server, who got our orders easily and then he brought us both Caesar salad. We both love Red Lobster Caesars, I mean we reallly were looking forward to our salads. They were brought to the table and it looked like what we wanted, but one bite in, I knew that Red Lobster Caesar was an imposter. The salad dressing was blah, and the greens were even worse. The cheese didn't taste like anything! I couldn't even get my husband to finish mine, and he loves salad more than i do! I ordered coconut shrimp and it was seriously overcooked. For a side, I'd gotten Brussels sprouts- so yummy good for you! But mine were overcooked dry with a sweet sauce that I think was supposed to be a balsamic reduction. I told our server (who I felt bad for because it seemed like maybe he hadn't worked there for long) that I was really disappointed in our meal. Traverse City Red Lobster can do better than this. When it first opened, they had great food, a welcoming ambiance, and crowds. This dinner was on a Thursday night around 5:30, and there were other diners, but it was far from busy.

Recently, my husband and I went to RL to celebrate our birthdays, which both happen between Christmas and New Years. This is an annual event for us, and we usually go to Red Lobster each year for this. I have had the Red Lobster App for many years and enjoy being able to use the rewards we have earned. This year, we had a great waitress named Sarah and enjoyed a great meal and one of the new holiday drinks on the menu. We used rewards for a dessert that we shared. Our only complaint about the entire experience is that the Rewards program has yet to issue the new rewards we should have earned during this meal. The scan feature would not o our waitress attempted to input the info. Two days later, no Rewards updated so I tried again, both to scan the receipt and, when that failed, to input the code by hand. A week later, there is still no evidence of rewards. I have reached out via the website twice to Red Lobster through their Contact Us link but have heard nothing. I am very disappointed as this is not the first time I have had to fight to get the rewards earned. We were planning on going again soon but not until this issue has been resolved.

The food is amazing and the service is phenomenal, they also provide additional reservation services

YOU WILL EXPERIENCE A HATE CRIME HERE-BLK PPL BEWARE I went here in October, 2022 to have dinner w my family. Within minutes of sitting down, a family across from us started shouting the n-word at us, were looking up racist jokes and reciting them to us loud enough for everyone in the room, and were threatening us, telling us what they wanted to do to us. I have experienced a lot of racism in my lifetime, but this has got to be the most demoralizing, humiliating experience so far. I have reached out to red lobster, as they are at fault here, because the waiters absolutely heard them yelling obscenities across the room, and did nothing besides laugh amongst themselves. They have yet to reach me back via email like I asked, so I am to assume red lobster as an entity doesn't really care if their patrons feel safe enough, or if literal hate crimes are happening in their restaurants. we did nothing to warrant this behavior, and they should have immediately been escorted out. the foods not good enough to put up with being called every iteration of the n-word at dinner for, it just isn't. I will never go back, and if they don't respond to me and give me my money back, I will have to take this to social media and probably to court, which I don't want to do, but injustice is injustice and they let a hate crime happen on their watch and did nothing.