Carl's Jr. - Twentynine Palms

No ketchup! Probably the first time in my life I have heard that at a fast food joint May 22 Update workers obviously don?t care about customer service. Do not speak clearly when giving instructions drive thru window. While waiting worker rudelyopened window for the 2nd time and said we had to wait in parking lot when there was no one else in line. Manager parks in theclosest spot to the door, understand now how management affects morale. Just delivered partial meal after 10mins of waiting.Dealt with 2 staff, both terrible service. Not fast food by any means

Tl;dr: Incredibly slow service, and still got order wrong My grandfather and I have gone to this location many times over the past 2 years or so, and each time has almost always had consistantly slow service. Tonight, though, was ridiculous as we werethe first in line, and yet had to wait 3 to 4 times longer than other fast food restuants in town, only to be told to go aroundfront, with the excuse that they couldn 't let someone sit at the window for more than 3 minutes. When we refused due to onlyordering two double regular cheese burgers, we were then requested, by what was as could be assumed to be the manager, who toldus that they had just dropped the meat, and it would take a few minutes longer. We ended up pulling around, and had to continueto wait, only to see at least one car go through, meaning that they had done another order before ours, even though we werefirst in line. When we finally got our food, the order was wrong, as they had added in more than we had ordered. We returned theadditional product, and left. What should have been a minute or so stop, turned into much more. We will NOT be returning tothis location, and I would advise anyone else looking for quick food to go elsewhere, as the time it would take for you to go toanother place and back would undoubtedly take less time than waiting for this location to supply the requested food..

I think the carbonation may be off on the soft drink, it does not taste good but everything rlse was good.

I believe there should be a clear distinction between the closing times for dine-in and the drive-thru. Working in the food service industry, I understand the challenges involved, and I sympathize with the manager's need to keep the restaurant clean and be able to leave after a long shift, especially given the frequent understaffing—none of which is their fault. However, communication is vital. It would be helpful to have a sign indicating the specific dine-in closing time, as the current signage is confusing; it just says "TILL-" while the drive-thru clearly states it is open until 12 AM. I think this situation could use some improvement. Additionally, I would love to see the side salads brought back, as I've really been missing them.

The service here feels a bit robotic, as if the staff are just going through the motions. However, the food is excellent and always served hot.