Pollo Loco - Valencia

I absolutely love going to this restaurant! It's just a corner away from our house, and their chicken is top-notch! My husband knows I wasn't a fan before, but I've definitely been won over. This location serves amazing chicken and the freshest salad you can find. Plus, the staff is incredibly friendly and truly appreciates their customers. We really admire employees like Lupita—shout out to her!

Lupita was fantastic! They forgot to include my burritos in the bag, and she ran out to catch me just as I was leaving the drive-thru.

This is the only location near me, so I have to mention Lupita—she's fantastic! Great customer service skills! However, I had a disappointing experience with Sandra. I'm not sure who hired her, but her rudeness was unacceptable. My food wasn’t properly bagged, and when I asked for help, she just dismissed me and told me to throw it away.

Thank you, Carla, for your assistance! The restaurant was clean, and the food was absolutely delicious.

**Vegetarian Options:** All menu items can be modified to suit your preferences, and substitutions are allowed. **Dietary Restrictions:** Please inform the cashier of any dietary restrictions when placing your order. **Parking:** There is an open parking lot available. **Kid-Friendliness:** A kid's menu is offered. **Wheelchair Accessibility:** Handicapped parking is available, along with a sidewalk ramp for easy access.