Starbucks - Villa Park

The second time I come to this Starbucks and my drink is just not right. I got a Matcha late, and besides not having any sweet, I got the wrong lid. My husband got a mocha cookie crumble, and there's no sugar on it.I wish we had tasted these drinks before getting in the car.I'm very disappointed.

I was shocked from the way Mr Nikko spoke to us, not polite, and like mocking us

I was super surprised from the customer service at the drive through few days ago (9/22/22 to be exact)I forgot to ask the woman for her name but she is probably the best Starbucks employee I ever came in contact with.Her positivity and vibes made my morning and the day in general absolutely amazing.Thank you and keep up the good work. I will definitely stop by again when i am in the area.

I was disappointed today when I tried to use my birthday reward at this location and was told that it is not coming up in their system. I did show them the reward on my phone through the app and through the email and they could not get it to process... Instead of doing a right now recovery which is available to them they offered me the drink at 50% off. Needless to say I did not get my drink at this Starbucks.... Instead I went to another location and not only did I get my drink but was given a free birthday cake pop!

I love this Starbucks! The staff is amazing, especially Danielle and Jacky! They’re always super sweet and my drink tastes great when they make it. The refreshers are always super sweet and flavorful at this location, while at others they’re watered down.