Domino's Pizza - West Berkshire

Cold food! We’re less than five minutes from the outlet when we received a notification that our order had left the kitchen, we didn’t expect it to take more than 25 minutes for it to reach us. Understandably, the entire meal was stone cold on receipt of the order, it registered as less than 45’C on a meat thermometer…just a few degrees above body temperature. We felt quite safe to ignore the “Caution hot!” alert on the box! Extremely disappointing in an era of sky rocketing prices when consumers are increasingly looking for value for money, charging in excess of £50 to deliver two cold pizzas and two cold sides is not ok. We will think twice before ordering again.

After an error with our last order when the ice cream could not be delivered, we were told that a credit would be added to our next order. So I called to tell them we would like to order and that there was a £6 credit and the grief I got from the guy at the other end was unbelievable. I am fed up with poor service especially as these pizzas aren’t cheap. I suffer with Autism and the stress of all this caused me to lose my temper which I hate doing.

I ordered a pizza on Monday night and collected it from domino’s in Newbury, I was very disappointed as it was not the usual standard it was soggy and cold, I give my experience 2 out of 10 as I could not eat it, it was that bad, think I will try somewhere else next time.

Ordered from here several times when staying in Newbury for work. The food was delicious but there were never any cookies! The store manager was very friendly but still no cookies

I have dined at this restaurant a few times and each time, despite being only 0.5 miles away, it takes them about 1-3/4 hours to deliver my food. When the food finally arrives, it is lukewarm at best. The popcorn chicken I ordered was undercooked, still slightly pink. As a chef myself, I find it unacceptable to pay nearly £20 for such poor quality. I can make a pizza faster at home and have it delivered within 15 minutes of ordering. There is no excuse for their slow and subpar service. I have informed them that I will not be ordering from them again. I have noticed similar complaints in other reviews, so I believe I am not alone in my experience. I have heard good things about Papa John's, who have delivered to me in 20 minutes in the past without the issues of not knowing the area like Dominos.