Beans Brews Coffeehouse - West Jordan

Customer service is horrible at this location. My hubby I were ordering at the drive thru menu a woman skipped the line jumped in front of us. Needless to say based on my reply from management below, if you can't read the menu- skip the line regardless if a customer is ordering! Jaymie Thank you for your review! We are so sorry to hear you had a poor experience at our Macey's location. Unfortunately we allow guests who may have a difficult time at the menu, or if they had an online order to go ahead to the window so they can get helped. If you have any further feedback on ways we can improve, please reply to this message. Have a great day!

Do not ever add money onto their app! If you ever want to use a reward you can 't pay the remainder of your order with the money in the app, We can only scan the app once . So I gave them my card but since the remainder was under a dollar they said I had to pay cash. I didn 't have any cash so the lady said it was ok and they had to dig out change from their tip jar!

We went to this location tonight at 6:30 pm and the menu lights were off. After waiting for a couple minutes we pulled up to the window only to see the girl run around the corner out of view. After waiting a few more minutes we left and made a uturn and the same girl was peeking around the corner as we drove by. Apparently they didn't want our business tonight, but fortunately the employees at Dutch Bros. up the street was happy to serve us.

I would give this location NEGATIVE stars if I could. We don't ask for much. Just pay attention when you are giving customers vegan and non vegan menu items. The mistakes at this location are countless. People who don't eat meat do not want to pay for items that come with meat, let alone take a bite out of a vegan burrito only to find that the lovey employees of this location didn't look past their nose before giving someone their order, and we got a disgusting real sausage burrito. We were nice when we called the location but the employee who answered the phone didn't care one bit. We do not care what others consume and how they choose to live their lives. We do ask that if you are handling food you make sure that people get what they order. What if this had been a food allergy and now we're both dead cause some employee was too busy telling her coworkers how much fun she had a Johnny's house last night and he is sooooooo cute, like oh my God. The fact is this is not funny. It's actually extremely disgusting.

The staff are always super friendly. If you are looking for a drink suggestion they are super helpful. I go here pretty often and I've never had a error with my order and everything I order tastes amazing. My favorite drink is the frozen mocha with an extra shot. Mmm! So good! Also try their bacon and cheddar breakfast croissant.