Hampton Inn Wichita East

Decent looking place. Picked it because it had a pool and hot tub, mainly for the hot tub, and it was a good price and was close to my business event. Hot tub is out of order... elevator is old and crappy, hallways and lobby all warm and humid and stink. Room is decent looking, has a desk, sofa, fridge, and microwave. The lighting is all lamps except 1 light in the entrance, bed is comfy and new feeling, Thermostat on the wall that doesn't work you.. have to use the controls on the unit which do work. Tried to use the new looking smart TV, it doesn't work, not connected to wifi, can't be connected to wifi even though there is accessible wifi for hilton honors, tried to call front desk there no number for the front desk on the phone, phone looks like its from the 70s, so i go down and ask the front desk he says nope TVs don't do anything, you have to connect your own laptop or something and use it that way, i asked if there was cable channels he said nope but there should be a few (broken english guy seems confused like he doesn't understand) i told him it only shows channel 2 and its a black screen. He then asked me if the remote worked and asked me bring him the remote? I declined because obviously the remote works but the TV is not connected to anything, he then said ok sorry and shrugged me off. First hotel I've ever stayed at with no working TV, and for the price of the hotel and it being a hilton brand, I think thats kinda unacceptable.

I'm a huge Hilton girl but am always leery on Hamptons. This one was no different. The rooms were very outdated. The fridge was beat up. The shower ran cold for the first 5 or so minutes. The coffee in the lobby was even cold. It's just not the kind of hotel you expect when you choose a Hilton.

I stayed there at the end of May. I accidentally left my prescription glasses in my room. I called the front desk to see if any glasses had been left in the room that I stayed in and if so, could I get them sent to me. The person I initially dealt with was very difficult and she was disadvantaged by poor record keeping from the staff. She asked me what my glasses looked like. I assumed lost items were cataloged by room and described them as prescription glasses. Apparently found items don’t come with room numbers notated for them. She snapped at me that she knew what glasses looked like and that they had SO MANY of them she needed to tell them apart from others. I described them as tortoise shell, brown, thick lenses. She said they only had one pair in their drawer and they were more brown, cheetah print so they obviously couldn’t be mine. They were that was just a difference of how we communicated the style. She didn’t offer to send me a text or email me an image to confirm but instead said she couldn’t help me any further and to call back the next day and talk to a different manager. When I called back the next day I was told they would get back to me shortly but needed to wait for the cleaning staff to get in. Four hours later I had to call back. They confirmed the glasses were found in my room and agreed to ship them out to me (originally they suggested I come get them I had already returned to my home state). I gave them my mailing address and my payment information to pay for the shipping. Almost two months later, no glasses.

Date stayed: 6/3 6/8/24 Room Booked: 1 King Study Sofabed Nonsmoking (Rm 311) Pros: Room Size: Really like how much room there was in this specific room type. I liked how the bedroom portion was slightly separated from the study portion. Breakfast: Always had scrambled eggs, bacon or ham, a potato of some sort, biscuits and sausage gravy, and lots of pastries. There was also a mini waffle maker, cereal, oatmeal, and plenty of drink options. Cons: Rooms definitely need to be renovated. The carpet and walls, while clean, are definitely showing their age, and the furniture is fairly old style. The tub of the shower was had some chips, and the bathroom ceiling light and fan have seen better days. I will give them credit that they 've tried to modernize what they could easily by adding a power strip on the desk that has USB ports, and a newer TV. Would recommend that for the study sofabed rooms, that a curtain between the bedroom and the study would be a nice addition similar to what the Home2 Suites typically have. Hallways also look like they could use a renovation the air in the hallways kinda stunk as the PTAC units at the ends of the hallways weren 't enough to circulate and dehumidify the humid summer air. Overall thoughts: The main issue with this hotel is that there 's much better choices just across the street the Marriott lobby and rooms have clearly been renovated recently, and also don 't cost that much more (only reason why I chose this hotel is due to my Hilton status). Once the rooms have been renovated, I could see this becoming a 5 star review.

Grandchildren and family stayed for a week while visiting