Buraq - Wigan

Last night I placed a telephone order with the Buraq for 2 main meals and the usual sides. I only eat 1 type of curry and I've been eating for years so i know my order off the top of my head. We have ordered food from the Buraq for years and and I would recognise the polite young guy who would normally takes our telephone order. For what ever reason tonight he didn't take our order and instead we had someone who's English was not very good. I placed the order and we agreed a time collect. It was 30 minutes late without an apology but that's to be expected. After getting home I realised that 1 main meal was incorrect and I rang to ask if it could be exchanged. I was told the manager was out but would return my call in 10 minutes. A call was received 10 minutes later from the manager who claimed that my girlfriend had ordered the wrong food or was lying, he had been in the business for 50 years so knew every trick in the book then slammed the phone down. I rang back and told him that I placed the order not my girlfriend, nobody was lying and maybe the person who took the order who didn't speak great English misheard me. Once again the phone was slammed down. I was shocked and furious at the utter lack of respect for customers and will never do business with this place again. The manager is rude, disrespectful and has absolutely no customer service skills. PS the food on this occasion was disgusting, get a grip Buraq in the bin

Ordered takeaway last night, mixed starter was absolutely shocking, swimming in grease and a load of slops, never seen anything like it. Onion Bhagi were unlocked in the middle. The two main meals were shocking once more no sauce in them just a load of slop again and chicken undercooked a load of raw chopped garlic in a garlic dish made it inedible. The only edible food was the rice and naan bread. Would not recommend or go again this morning we all have a bad stomach amd that’s no coincidence, how do these places get away with it?

Absolutely love this place, the food is amazing and really good value! We usually eat in or pick up but tonight we had it delivered and was quick and all hot. Big portions and got free poppadoms and onion bhajis. Definitely recommend this restaurant never disappoints.

Just been here tonight for food with the mrs food was amazing lovely and hot the waiter was very polite and a lovely guy would definitely recommend and be back again thank you!

Generally good food but prone to mistakes. You dont get reviews for ok food and service but when you serve up lamb that is on the turn you kind of guarantee bad feedback. Shame really because they can excell when they want to.