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Contribuir a la retroalimentaciónPlaced an app order on February 1st for 2 club subs. Picked up my order, drove 45 minutes home, opened the bag and got 2 chicken cheesesteaks. Called the store and spoke to an employee who was less than helpful, did offer to remake my subs the next day if I wanted to drive back, but I declined making the 45 minute drive. I feel like my order should have been refunded.
I am a third-party delivery driver and I’ve been having a lot of problems here lately showing up 20 +minutes after the order has come through and the food is not made, while they’re making all the Carriyout customers first.I start the 15 minute timer when I arrived and if it’s not done than I cancel the delivery on my part and let the customers know that they are making the line of walk-in’s orders ahead of their pre-ordered delivery.I get paid for my attempted pick up if i wait 15 minutes. I don’t get paid for standing at stores or in drivethrus for 20+ minutes waiting on food that should be ready on arrival.Last weekend I went in and stood there for 10 minutes to inquire about my 27 minute okd delivery and the one guy behind the counter never even acknowledged I was standing there. I gave up waiting for him to ask me if could help me and I canceled. first let the customer know they were literally ignoring me there.Tonight I’ve been standing here for 20 minutes and they were working on my delivery when I arrived.One sandwich is in the bag behind the counter and the guy that told me it was coming right up 20 minutes ago has disappeared. Again canceled and informed customer they’re not making their food and doing walk-in’s firstI think I will avoid pick ups here until they can get things running more smoothly. they first opened I didn’t have too many problems here Shouldn’t take 25 minutes for two sandwiches to be put on the pick up rack for delivery.
Kid loves the subs, good quality and clean. We go there very often for a father and son late lunch after
We get delivery. Some times things are messed up,but for the most part it's great. How come I can no longer order chocolate chip cookies to my house in New Gloucester off the app?
Girl with the red hair and tattoos was working 10 times harder than everyone else combined. Everyone else kinda stood there and looked around, while she was hustling.