Puccino’s - Windsor and Maidenhead

The restaurant needs to open at the advertised time of 6:30 am so that I can get my morning drink and snack. If not, I always end up going to Costa, which is always crowded.

Samdra and Ania provide the best service ever. They always know what my favorite drink is and they are very fast and friendly.

I regularly take a coffee here if I am heading into London, so thought that the station kiosk was due a review. A tiny kiosk, which offers the usual range of coffees snacks and soft drinks. The coffee is well made and tasty. The queue can be long sometimes so if you only have minutes to spare you may miss out. Regardless of the tiny space, I always enjoy the coffee, which is hot and tastes good

I only had 5 minutes to wait for my train and needed a drink, but the customer before me was asked to write a review, so I had to wait in line. By the time it was my turn, my train had arrived, and I didn't get served. It's frustrating how reviews seem to be prioritized over customer service nowadays. Now I'll have to go with a dry mouth until I reach a Costa. Did they win with their review over making a sale, or did they lose by missing out on serving a customer?

I stumbled upon this hidden gem on the platform at Maidenhead station. The staff were polite, friendly, and provided excellent service. The coffee was delicious, the babycino was perfect, and they even gave a complimentary biscuit. Thank you for a wonderful experience.