Subway - Winter Haven

I ordered 4 foot long sandwiches online, 3 subs and 1 flatbread. I walked in to pick up the order and the girl told me they were out of flatbread so she just put it on regular sub bread. Already unhappy with that choice because my husband only likes flatbread I said ok, I guess he’ll just have to deal with it. I’m not sure why they didn’t call and tell me about the change. Last time they were out of something they at least called me to inform me about it. I took my order home. Once I got there I discovered the subs were drowning in sauce. Dripping out. I couldn’t even see the meat because it was covered so bad. 1 of the subs was supposed to have “less mayo/mustard” their definition of light sauce but nope that too was drowning in it! I called and had them replace 2 of the 4 sandwiches because it was so horrible. I couldn’t even scrap off the sauce because it was making the bread soggy. Once I went back to have them replace them, I just ended up asking for no sauce so it wouldn’t happen again. I then also told them to skip the veggies on the remake because the veggies in the bins looked horrible. Lettuce was brown, spinach was wilted. The place was dead, not 1 customer in there and the dining area was a mess with trash on the floor. I won’t be back to this location. That was it for me. Too many wrongs. I’m not sure what happened to this place. Service: Take out Meal type: Dinner Food: 1 Service: 1 Atmosphere: 1

I ordered 2 subs online, Sunday 9/16. When I got there the girl told me they were out of bread. Ok, no problem. But instead of cancelling my order she had cashed it out. Said she spoke to the manager and for me to call the next day for refund. I called numerous times for 2 days. When I finally spoke to someone on Wednesday 9/20, she tried me like I was an idiot. Tells me I should have cancelled the order online, would have if it wouldn't have been cashed out. Proceeds to tell me even though there was a sales reciept they don't print receipts for online orders, the system just automatically sends them. No. The system sends the order, the receipt prints when customer picks up and they are charged. She told me she'd have to call the owner, that he doesn't like giving money out from the store. Well I don't particularly care to give my money to companies for nothing. Needless to say it's now the next day and I haven't had a call back, have called numerous times today with no answer. I don't drive so haven't been able to go there, but will be tomorrow. Submitted a complaint to Subway but no response there either. Extremely disappointed in this situation, company and absolute lack of customer service!

By far the worst Subway ever. Drink machine has been broken about 9 months a worker said. Last time we came they only had flatbread, no normal bread. This time only white and wheat, missing tons of sides and cheese. Service is slow. This place needs a whole new crew and owner. Terrible. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 2 Service: 2 Atmosphere: 1

Employees are friendly, they were very helpful in deciding what sandwich to choose. Service: Take out Meal type: Dinner Price per person: $10–20 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: Sweet Onion Chicken Teriyaki Parking space: Plenty of parking Parking options: Free parking lot

Hardly open. Service it terrible. Employees are slow to do anything. Terrible store worse I have been to. Not once but every visit or online ordering Meal type: Dinner Price per person: $20–30 Food: 3 Service: 1 Atmosphere: 1