Cindy (cindy-mcclenaghan)

We have always ordered from big als and never really had an major issue but last night was a disgrace we ordered a kids meal 16 bbq chicken wings a pit burger a... leer más We have always ordered from big als and never really had an major issue but last night was a disgrace we ordered a kids meal 16 bbq chicken wings a pit burger a tub of coleslaw and honey bbq loaded fries. To start with the loaded fries were ment to have shredded chicken but it was actually crispy battered chicken which was OK there was no salad just what looked to be red cabbage and then the sauce that was ment to be honey bbq was nothing of the sort I tasted of pure vinegar it was disgusting when I rang to say I thought I had been sent to wrong order the fella I spike to was the most ignorant person I've ever spoke to I don't know what way he was brought up but he should be ashamed his reply was you got what you ordered I said I definitely havnt he said that what I ordered was a mustard dressing in return I said look I ordered honey bbq that's what is on the website he then replied I didn't make the website so it's not my problem. I replied are you actually being serious how dare you speak to someone like that I am simply trying to sort out why what I have gotten is not what was on the website he proceeded to say not his problem an he will speak to me what ever way he wants because I was apparently screaming down the phone at him like a demon . I was most definitely not I have worked in retail and the food industry an would never and have never behaved like that and would never scream at someone. He then hung the phone up on me I rang back to speak to a manger an could gear him mouthing about me to someone saying she wants a manager now. The person I then spoke to said the dressing is actually a honey mustard sauce not honey bbq as stated on the website and agreed to send something else which was cheaper no refund of the difference and said sorry gor the fella ge was just upset this is ridiculous he was the one giving the attitude from the min he answered. Also we ordered 16 bbq chicken wings we received 12 and the bbq sauce strangely enough also tasted of vinegar so it seems they maybe use it to water sauce down or something but this was an awful experience