Carvel - Brooklyn

Always a tasty bite at this place. they are always sweet and clean.

Had the worst possible experience yesterday afternoon. Went in to get ice cream and there was a bit of the line. Young Asian teen (would not give me her name and no other way to describe her) at the counter has no business working in customer service. She was extremely rude to almost everyone on line. When I finally got a chance to order she didn’t even let me finish and started scooping the WRONG ice cream into a cup when that’s not when I wanted. After I said I wanted a soft serve she rolled her eyes put the ice cream that she scooped out back into the tub and stormed away to the soft serve machine. At this point I and other customers were just looking at her and she harshly says “can you come over here”. I told her to keep the ice cream and give me her name and managers number. She said she didn’t have a manger and wouldn’t give me her name. Extremely rude unprofessional and a disgrace. If you don’t want to serve people don’t work in customer service and ruin peoples entire day. Will definitely be reaching out to corporate.

Service was fast and good. Order a cake and it was okay.

Very nice staff. Buy one get one sundaes every Wednesday is the best bargain.

Very nice staff. Buy one get one sundaes every Wednesday is the best bargain.