Chicken Express - Cedar Hill

At this point I just have to take a bite out of my food b4 I leave the window. Why was a cherry cake in my apple cake box? Here I expect an apple cake and its red in the middle. Idk, why you let us all order if you can fix everything you want.

First of all, I waited 7 minutes in line. I ordered 2- two piece dark, leg and a thigh.i paid for my food after 10 minutes I was told the thighs weren?t ready yet, did I want a breast I said I would wait. Now as I was waiting at least 5 cars had left with large orders. After 15 minutes someone asked what I ordered, I told them and they wanted me to pull up, I said just give me a refund. They asked for my receipt which showed zero, smh. I paid cash 6.44 they handled me 6.00 back. I told them there was some change owed back, the kid that took my money, tried to give me money from his pocket, I told him to keep it and drove off. I tried to call the restaurant at least 7 times and it stated the mailbox wasn?t set up. How do you have a business and no one can reach them. NEVER AGAIN!!!!!?

My child was eating a roll and bit something hard, he spit it out and I found a freakin fingernail in it. I called the store to report it, and they said there was really nothing they could do about it. I was told to come by the store tomorrow, the general manager would be visiting. I definitely will be there!!!

PSA I DO NOT LIKE TO WRITE BAD REVIEWS UNLESS THEY'RE WELL DESERVED! DO NOT EAT HERE KEEP DRIVING AND GO TO THE MIDLOTHIAN LOCATION INSTEAD!!! SPEND YOUR HARD EARNED SOMEWHERE ELSE! HORRIBLE FOOD EVEN WORSE SERVICE FROM THE MANAGER ROLANDO!!!! I WAS PROMISED TO GET THIS WHOLE MEAL REPLACED BY THE MANAGER CHRISTA BECAUSE BOTH COMBOS WERE ABSOLUTELY TERRIBLE! TWICE FRIED, COLD AND TOTALLY INEDIBLE! SHE WROTE DOWN MY NAME AND I THANKED HER. I WENT BACK TODAY TO HAVE THE ORDER REPLACED AND THE MANAGER (not a good one) ROLANDO GOES TO THE BACK AND SAID ?DID YOU GIVE THEM ANOTHER NAME BECAUSE THERES ANOTHER NAME WILBUR THAT HAS THE SAME NOTES AS WHAT YOU SAID SO I CAN GIVE YOU 25% OFF TODAY BUT I WON?T REPLACE THE ORDER?. EVEN AFTER SHOWING HIM THESE PICTURES WITH RECEIPT IN HAND, HE REFUSED TO DO WHAT WAS RIGHT! CONGRATULATIONS BECAUSE I WON?T BE SPENDING ANOTHER DIME AT YOUR LOCATION AND I HOPE EVERY PERSON WHO LOOKS AT REVIEWS SEES THIS AND KEEPS DRIVING 67 SOUTH TO MIDLOTHIAN CHICKEN E INSTEAD! THEY HAVE MY BUSINESS FOR LIFE! I CALLED THAT LOCATION AND THE MANAGER CHRISSY IS DOING HER BEST TO MAKE THIS RIGHT FOR ME! I?LL UPDATE THIS REVIEW WITH THE OUTCOME! TO THE OWNER OF THIS RESTAURANT YOU NEED TO GET YOUR CUSTOMER SERVICE AND QUALITY OF FOOD IN ORDER OR YOU WILL LOSE MONEY TO RAISING CANES ACROSS RHE HIGHWAY OR TO YOUR SISTER LOCATIONS THAT HAVE BETTER MANAGEMENT AND A BETTER CUSTOMER EXPERIENCE HAVE A GREAT DAY! -WILBUR

I've been to this location 3 times and everytime I've had to go back because my order is missing something. Once they forgot to put my rolls and 2 of my sides for my family order of chicken. Tonight they actually got my order correct, but my order seemed tossed together without care see photo). The gravy was crushed into the box and the biscuit looked like a hockey puck. The gravy was watery. It almost looked like water had been added to some whiteout and pepper. I will not be returning to this location.