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Contribuir a la retroalimentaciónThe food itself was very nice, with good sized portions however it its the front of house that massively let 's this place down. It was dreadful and non existent. Supposedly had table service, but the drinks took forever and a day to arrive when ordered (the pub was fairly quiet at this time too). Food arrived with the waiter quickly placing them on the table and immediately walking off, without asking if we wanted condiments, only to realise we had no cutlery neither, and ignored our calls when requesting them. This happened with both the starter and main. Nobody came to check and see if our meals where fine, after waiting a good while for someone to appear with no luck had to go to the bar to order our second lot of drinks. After finishing, our plates remained on the table with nobody coming to clear them and after waiting 10 mins opted to pay and leave rather than having dessert. Several tables around us also had dirty plates and cutlery during the whole time we ate at the venue without being cleared. Upon going up to pay all staff were sat in a corner chatting away amd laughing (was definitely not a staff meeting) and once provided with the bill was not asked how everything had been and received a half hearted thank you when payment was received with no acknowledgement when leaving. Will not return and will definitely not recommend to anyone.
Not visited for a while as our last experience wasn’t good but thought we’d give it another try, won’t be going back, had to go and ask them if they’d take our order having been sat at the table 20 minutes with nobody coming to us, the Carvery is supposed to be on until 6pm, booked a table for 5 at 5pm for family who all wanted a carvery, came to order at 5.20pm ‘sorry no carvery left’ !! Same happened last time………! Not the best place with family either, table next to us very loud, getting shots after shots, swearing, not great when your with your family and a two year old…..won’t be returning…far better places around here….
I 've visited The Astley before a few months ago and was impressed with our experience. So I returned this evening and wish I hadn 't bothered. First of all, the lights where off on the wall so we was sat in near enough darkness. When asked if they could switch them on I was told no, there was 'technical issues '. Fair enough. When we ordered the waitress came back 3 times to ask us to change our order as they had ran out of gammon, chicken and ham pie and jelfrazi curry. The food then took a further hour to arrive, after a member of the party asking how long it was going to be he was told 5 minutes we are next but watched the waitress come out with the table next to ours food. Who ordered after us. When the food arrived it came in an order so the youngest member (1 years old) arrived last and was scalding hot. The bread was stale, chips where cold, childrens meal had clearly been microwaved along with other parts of the meal. When the waitress collected our plates she was very rude and didn 't offer and apologies. Sorry The Astley I won 't be returning and I don 't think many members of our party will be too. Very disappointed.
We’ve been here numerous times for lunch and always left pleased with the food and service. The menu is huge something for everyone here. We love the chicken jalfrezi and Cajun chicken. Large portions and all home cooked. They also do amazing cheesecakes that you can take away for later (there’s never enough room for dessert! we love the biscoff one!
I have been to this restaurant a number of times. The food is very good, but the standards of hygiene and the service have taken a tumble. We sat on one of the high tables next to the window which had about 20 Big black flies on the blinds we moved tables immediately then waited waited for our drinks (arrived 20 minutes later our food arrived quickly but we had no cutlery I went to the bar and got them myself my husband asked for vinegar when it arrived the vinegar inside the bottle was cloudy looked like it had something growing in the bottle a Second bottle was given to us, which was worse than the first one. These are really low standards. Vinegar should not look cloudy and snotty and the service is appalling