Hampton Inn By Hilton - Colchester

We stayed in a suite, we had 5 adults which we called ahead for, to have an extra roll away beds blankets towels and pillows. When we arrived there were towels for two no extra blankets sheets or pillows, had to wait for beds. Went to use some dishes since we had a kitchen, dirty dishes in the cabinet, and rest of dishes in dishwasher dirty. The thermostat was hanging off the wall. When rollaway beds came, looked as if they had dirty linens on them. I will say the man that had to bring everything that we should have had, was extremely helpful and kind. In the morning we spoke to the front desk again because we went to take showers there was no soap or shampoo in the bottles that they had attached to the shower wall. Seems as though the housekeeping staff did not do their job properly when setting/cleaning this room. The young woman at the desk did apologize and comp part of the room. That's why the staff got the four stars, for trying to help with these problems. The hotel itself only one star since it should have been taken care of to begin with.

Overpriced outdated Hampton InnThis is the 4th Hampton Inn we stayed at. It was the most expensive $260USD/night and most disappointing.Pros: quick check-in, OK breakfast and there is a good restaurant right beside the hotel, and a Starbucks at the other end of the parking lot.The bed covers and bathroom towels looked white and clean.Cons: The wireless connection didn't work until we got a sepcial passcode.Once we arrived at the 4th floor we were hit by a strong punching smell. The carpet in the hallway and in the room had multiple stains. Furniture had a lot of wear and tear. No magnifying mirror in the bathroom and no glasses. The air conditioning was so loud that we had to turn it off overnight, but then we woke up because it was too warm in the room. The most disappointing was that this hotel had no recycling program in place. We did not see a single recycling bin in the entire hotel, while cups and utensils were all plastic or paper.Rooms: The carpet looked old, stained and dirty brown in some places. No Saif, only 3 gangers in the closet and a very old style of TV with minimal options on the remote control.

We were able to check in an hour early. However, the room we were in had a bathtub that did not drain even overnight. We notified the front desk and we were told someone would take a look at it from maintenance after we checked out. We asked to speak to a manager, but one wasn’t available, so we left a message and have yet to hear anything back. The ice machines on both the 4th and 5th floors were not working either. Glad we were only here for 1 night, but extremely disappointed in our stay as a family.

I was so excited to stay here, but unfortunately the morning of our trip my friend tested positive for COVID. She has severe asthma and the air quality in Burlington was unsafe for her that day, and her doctor told her she could not travel to Burlington. We also all know the CDC guidelines by now and she shouldn’t have gone to a public place like a hotel anyway.We contacted the site we booked through and provided the hotel with her proof of a positive test in hopes we could cancel and get a refund for this unfortunate situation. We wanted to go back a few weeks later, but the hotel refused to give us our money back.This hotel management doesn’t care about the health and safety of their staff or guests, and they clearly wanted my friend and I to come and expose everyone there to COVID. We’re returning to Vermont shortly and obviously not staying here. I cannot believe in Vermont of all places this happened, and we would’ve happily rebooked if they gave us the refund for a very understandable and necessary reason.

The room was super clean, and the girls at the desk were absolutely great. The complimentary breakfast was fantastic. Lots of options. We didn't get to the saltwalter pool. I can't imagine it being awful ? They were so friendly and willing to help. It's a little pricey, but you do get what you pay for. I would defiantly stay there again.