Newk's Eatery - Germantown

Germantown location has seriously gone down hill since the pandemic. I get it, staffing shortages, inflation, and controlling costs. But this place might as well close down. Rude and uncaring staff and , higher prices for smaller portions. I've been a big fan of Newk's for at least 10+ years. But after my last visit, it's become my last. $15 for half sandwich and half cup of soup only to have it basically tossed on the table and the server was halfway across the room before I could look up and say thank you. The no longer serve food in dishes as you used to get. It's all small take out portions, in plastic containers. This has happened past several visits, so sadly I will not be returning again. Food was still good, but everything else was terrible.

My wife and I were referred here by family. I had their famous salad and my wife had tortilla soup. Both were huge servings and very good. However, the highlight was Ms. Trish who works the floor taking very special pride in her guests. My wife ask for some tortillas and she brought me a small cup of soup to try upon bringing the tortilla chips. I also attempted to get up and fill my drink and she ordered me back down and filled it for me. I watched her say hello to everyone that walked in and goodbye to everyone that walked out. She knew a great many of the customers and always said when she would see them again. It was so pleasant to have good food with a beautiful sole that loves her job, taking great care of us. We will be back.

I visited this location due to working Uber Eats. The shopping and town centre looks like Germantown, yes it does. However, it is a bit confusing. I ended up parking in the garbage dumpster area. Better signage and navigation is needed. The order was ready to go upon arrival.

Best Newk's in town. Staff, food and service were great last 3 times I visited.

It's in an upper level parking area. Had to take stairs or elevator. Nice area , it was ok food wise.