Pacific Grille - Guasti

What a disappointment. Poor communications, poor organization, marginal vendors, Ontario Gateway Hotel is a dump with poor service, meth lab in the room across from us....one big yuck and wont be back

No air conditioning in our room. The hallways seems to be colder than our room it self. Very unprofessional staff who seems to be overwhelmed by guest complaints. Also they have a mold sitution on the first floor rooms. Which can cause health issues to guest and employees. This place needs to be check by the city of Ontario code enforcement. Take the bussiness elsewhere....

Decided to give this place a try, there were better well known places available but what the hell. 1st impression is it needs some updating all the way around. Lobby was dark and uninviting, service was quick, staff seemed helpful. This place was probably one of the nicest back in the day. I would start with new carpets, paint and lighting. The room was large, furniture was outdated as well, it was clean and smelled good. Bed was comfortable, walking down the hall the smell of medical marijuana permeated the halls...Cant remember if it was a all non smoking property or not. My overall impression is its once was a grand place, spend the money, update everything and return to your former glory. Its directly across the street from the convention center so the location isnt the issue. But for a mid level price its not too bad. All is good except for the smoking. I will give them another try, maybe Ill request a non smoking floor.

What a handy place for attending an event at the convention center free parking, great block pricing and decent internet. But the mold on the bathroom ceiling (2nd floor), the lack of an operable AC/heating unit, poorly stocked on towels (had to go get them) were unacceptable. It was fairly quiet. The night manager had quite a difficult time dividing our bill in 1/2.

This hotel started off as 2 stars but went down to -2 by the end of our 5 night stay. Reasons for the low rating are one room on our floor had a police meth lab crime sticker a door, pillows were 1/2 sized, towels were thin and warm, whole in bedding, throwup like substance in corner of door frame in hallway, upholstery in lobby was dirty, overpriced food, hair from other guests left in shower, no free coffee in lobby, was left with no towels in room one night, it just needs a good cleaning in the exterior.