Charlotte's W5 - London

We had made a reservation at a restaurant which was confirmed, but when we got there, we found out it was closed due to flooding. While we understand that unexpected events can happen, it would have been helpful if they had notified us beforehand that our table would not be available. As a result, we had to look for another place nearby to accommodate our party on a busy Friday night in December.

The restaurant is currently closed, and OpenTable should not have allowed this booking to proceed. We arrived at the restaurant to find it closed due to a flood. I had visited the restaurant before and had a great experience, so I am really disappointed with OpenTable.

We had made a reservation and were disappointed to find a note on the window stating that the restaurant had been closed due to floods. It was upsetting to experience this as we understand how difficult it can be for the staff. However, it was concerning that customers who had reservations were not informed in advance.

Charlottes used to be one of our favourites to eat and entertain friends, but recently the dinge seems to have gone a little bit wrong here. when we arrived, we were told that most fresh fish dishes were not available because the supplier might not have supplied any disturbing sign? the sweet potatoes gnocchi were not good, the others were okay. the service was, however, very complete and not on the standard for the prices they raise in my opinion. it was not busy, but we had to draw attention to order and ask twice for the beverage menu. chips were forgotten, coffee was forgotten, the personal looked haunted. on the plus side the appetizers arrived immediately and were good (although from any reason the Caesar salad was not available? odd) and the waitress offered a free pudding in exchange for a plate of uneaten gnocchi. we can return, but unfortunately I don't think we have the chance to invite friends there again.

Underwhelming for the price. Lovely setting but staff are overstretched and the food is overpriced.