Salusbury Foodstore - London

I randomly found this pub in Queen's Park and was pleasantly surprised. They have a nice variety of beers, wines, and spirits, and the staff were friendly and attentive.

I have been a patron of this establishment since it was an old Irish pub with unique window panes and sticky carpets. However, tonight, I experienced extreme rudeness and appalling customer service. I initially ordered a pizza through Deliveroo for £18, which is not cheap. The app stated that it would take 60-90 minutes to arrive, so I attempted to cancel the order. Unfortunately, it had already been accepted by the pub and my attempts to contact them went unanswered. I decided to go to the restaurant in person to address the issue. Upon explaining the situation to a waitress, a bearded man with a ponytail interrupted and blamed Deliveroo for the problem. Despite my efforts to find a resolution, he continued to deflect responsibility and was unhelpful. He accused me of shouting and gesturing, which I was not doing. He even rudely blew his nose without excusing himself. Eventually, he told me to leave the premises. I left the pizza behind and complained to Deliveroo, who agreed to refund me. This staff member's behavior was unacceptable and he clearly lacks proper customer service skills.

We were excited to try their renowned pizza, but unfortunately, we were unable to do so. Upon entering, we were not greeted by anyone and noticed a strange odor in the pub. Eventually, we made our way to the dining area. After a few minutes, a young lady brought us some tap water and menus, appearing slightly agitated and not saying anything. We ordered the pizzas, which were surprisingly expensive, and waited for at least 15 minutes without any further service. The pub and dining area were deserted, with the two waiters chatting and laughing amongst themselves. Feeling neglected, we ultimately decided to leave. What a disappointment.

Had a wonderful Sunday meal with a friend and our two kids We were welcomed by Blue who served us so well gave us recommendations knew the menu and was quick and efficient She was full of life and it helped us have a better experience Food was great and delicious fresh pizza live locally and will come again soon thank you

We arrived on time for our booking, we waited 10 minutes before we then approached the bar to finally be seated. We then waited another 15 minutes before we asked a waiter (dark hair and beard) rudely spoke to us and told us to wait a minute before asking “if we even had a booking” :S he then left and went back to doing his job and pouring other drinks.. so we left and won’t ever return to it. Worst customer experience ever. I’d recommend checking out Alice House instead. just a few blocks down on the opposite side. We were sat down right away with lovely staff and had our drinks with us within 5 minutes