The Merchant Of Bishopsgate - London

I met a friend for lunch and booked a table assuming there would be vegan options, even if it was just a salad. I asked a staff member, who appeared to be a manager, but she seemed unaware of what veganism was. She informed me that the restaurant does not cater to vegans, despite the menu stating that most dietary requirements can be accommodated. When I inquired about the possibility of making the falafel burger vegan, she responded rudely. After checking with the kitchen, she returned and informed me that it was not possible. The overall experience was terrible and I will not be recommending this place to anyone. Additionally, their contact email address is not working. This establishment is a joke.

The steak was difficult to cut and I was not initially given the proper knife. After requesting a steak knife, I still had trouble cutting the steak because it was so tough and full of gristle. It seemed like the steak was very old. The service, however, was quick and efficient.

The service was slow and the restaurant was very cold. The food was decent but not hot upon arrival. However, our waitress was friendly.

Lovely atmosphere. It was difficult to tell you were in the train station!

I booked a table online a night before New Year's Eve and it was fine, got a confirmation email. I got there New Year's Eve and it was closed. **** website information!! Put me off going there.