Tropical Smoothie Cafe - Lubbock

Well, I had the pleasure of being at the Grand Opening and it was awesome! Yes, there were other people there but I fully enjoyed my visit. I was able to get smoothies for a year and yes, I 'm excited. I ordered the Southwest wrap and the Triple Berry Oat it was delicious. If you haven 't tried it, I would recommend that you stop by and see what they have to nourish your taste buds.

I normally love visiting this place. Today not so much. I placed my order. I was given my smoothie it was dripping from the sides with mix and the girl would not clean it. She just handed it to me dripping from the sides. I had to find a napkin in my car to clean up the mess from the cup and now dripping on my work clothes . I cancelled the food order and they refused to reimburse me. Terrible service, terrible employees working today.

I doordash deliver The one at 19th and University was horrible...I drove across town to pick up an order that certainly should have been ready when I arrived...it was 2 grilled cheese...no big deal,still had to wait 10+ minutes for them and I had another pickup to go get... I saw what I thought was my order get brought out and wrapped...and it was my order but they decided I wasn't important enough to bring the customers at least semi warm food.I guess they wanted this and my 2nd order to both be cold. I was not impressed. They weren't busy they were just BS'ing in the back. Would not suggest this location. The 1 by 82nd is far more professional.

Went here to get a smoothie at 8:45. Doors were locked and drive thru automated voice says they are closed. Their sign and business hours state they close at 9. Decided to call and ask if they were still open. Lady said they are closed, they usually shut down 15-20 minutes early to clean up. So why have your business hours state you close at 9. Might as well say you close at 8:40.

Please hire more employees here. It's obvious the current employees are overworked. Orders take way too much time. Inaccuracy with orders is an issue. And yet, we all want this place to be great because it provides better food in a fast-food medium.