Domino's Pizza - National City

Ordered delivery and one of my items were wrong, usually I wouldn’t care but it was something to hot for the kids I was babysitting. So I called to see if they could bring me the right item. I was even gonna give the driver a $40 tip because I felt bad even though it wasn’t even my mistake. They said they’d redeliver my item. Waited a whole hour and NOTHING so I called again and they said they were leaving the store right now, so I assumed maybe they had a rush etc things happen. A whole second hour goes by and nothing again!! So I call back and just ask for a refund and they say I have to come in. Literally ridiculous… ofc I’m expected just to get over it while they keep my money.

In this pizzeria, prices are strictly confidential. You will not be able to find out the price of the dish until the cashier tells you the price. Selling goods without a price is illegal.

I recently purchased a pizza and knot combo and when I got home my pizza was not cooked the center of it was completely doughy. I wish this was the end of it. I contacted this storefront and was greeted by VON an employee at this location and as I tried to explain what happened I was cut off and he began to rant about it being a busy day and having 120 pizzas and he had to turn the ovens down. I don’t work there so it didn’t make sense to me all I wanted was a refund. When he gave me my options he said I could pick up or get a new pizza delivered. Neither of which I wanted I had lost my appetite after eating dough. So I tried to explain that I would rather get my refund since I wasn’t going to eat pizza today or any time soon for that matter. VON began to raise his voice and yell I didn’t make your pizza I’m just and employee you don’t need to go off on me I’m just giving you your options. And after he was done ranting I let him know I would want my refund and that he should work on his customer service because I never once was disrespectful or even raised my voice at him. I even tried to sympathize with him at first but idk if he just had a bad day or what’s going on but I would definitely not recommend this location!!!

Love this location! Everyone I’ve encountered is really nice, the food is always hot and they decorate for different holidays (I appreciate this the most) While the Dominos itself is great, the location isn’t the best. you have to find a uturn depending on where you’re coming from and it’s very limited on parking.

On hold for 1 hour and I ended up hanging up, the guy quickly responded with “let me put you on hold”