Lace Market Hotel - Merchants Restaurant

Reported a faulty portable air conditioning unit in room prior to dinner as it was only blowing out hot air. On return from dinner room is boiling hot.. can not be slept in. Front desk team did not deal with the issue. 11.15pm and can’t sleep as it’s too hot.. !! You cannot sleep in rooms in the summer in this hotel without adequate air conditioning.. Shame the issue was not dealt with at the beginning and disappointed a reported issue was not resolved. !!

I stayed at this hotel for one night to explore the city and found the location to be excellent. Unfortunately, there is no on-site parking, but there are plenty of options nearby. The room was spacious and clean. The dinner was delicious, but the restaurant lacked atmosphere and had strange music playing. The breakfast had a decent selection, but it didn't taste as good as expected.

I recently dined at Lace Market Hotel and had a mixed experience. The ambience of the restaurant was beautiful, creating a luxurious and welcoming atmosphere. The breakfast menu offered a tasty variety of options that I enjoyed. However, I was disappointed by the front desk service, as the staff were rude and unprofessional. They attempted to charge me for a breakfast that was included in my booking, attributing it to a system error. It is crucial for the hotel to enhance their customer service in order to provide a better experience for guests. In conclusion, I cautiously recommend Lace Market Hotel for its ambience and breakfast offerings, but advise potential diners to be aware of the potential for poor front desk service.

We had a lovely one night stay. The welcome from Lewis and Magdalene was warm and efficient. Our room had wonderful views across town, was spotless and comfortable. Above all it was a peaceful night’s sleep. We were looked after for breakfast by James and Hannah. It was a treat to be in an independent hotel, which feels homely and individual….not bland and corporate.

A great location within walking distance of the train station. The creaky floorboards are slightly offputting and the rooms seem rather hot at times but these are minor quibbles as the hotel is in a lovely area with many eating options nearby.