Palmerton

My friend and I visited this place for the first time, and it was amazing. We started with the pretzel as an appetizer, and it tasted great, plus the portion was huge. We both ordered the Smash burgers and unlimited fries, and in my opinion, they were the best burgers and fries I have ever had. The temperature in the restaurant was a bit chilly, but the decor and ambiance were very warm and welcoming. Our server, Rachael, was the nicest server I have ever had. She was funny, kind, and prompt with service. The prices were fair, and I can't wait to go back again.

Great food...great atmosphere...and our server, Tyler, was fantastic. Ask for him by name. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Sandwich, Pub Pretzel, Wings Parking space: Plenty of parking Parking options: Free of charge parking lot

Unfortunately, this is our second bad experience here. Last time was months ago. We decided to give them another try tonight since they reopened, and it was not any better. We got sat before 6:30. It is now almost 9:00 and we are still waiting for a box and the bill. We waited an hour and a half for food, and our appetizer came at the same time as our sandwiches. We never got an apology or explanation for the wait. We asked for ketchup, and kept having to ask for more because we kept being given empty bottles. Our drinks went empty for most of our meal once the food finally showed up. Service was absolutely terrible here. The fact that nobody ever apologized for it made it even worse. We asked for some sort of compensation and we got a bunch of excuses and half off the appetizer that came the same time as our meal. We brought our best friends here hoping for a nice night. It was anything but that. We will never be back.

First time here and we will not be back! We arrived at 6pm. We were told there was a 30min wait. We were seated within 15min which was the only good part of our night. We placed our order and asked for our pretzel to come out as an app. We waited over an hour for our pretzel! Then our pretzel came out with our entrees which were not even hot. The fries were cold. We asked for ketchup as ours on the table was empty. We were handed another EMPTY ketchup. We asked a THIRD time for another ketchup. And guess what, THAT KETCHUP WAS EMPTY! We ate our entire meal without a beverage. Never once received an apology from a manager or waitress. I asked for the pretzel to be taken off our meal. The manager called the owner and the owner told them to take half off. We were told the entire time that they were busy. THAT IS NOT AN EXCUSE! We were seated AFTER their dinner rush and I counted 3 different people that got their food, and left prior to us. We wasted 3 HOURS at this establishment. My friend and I work in the service industry and this is UNACCEPTABLE! Also, our bill was $170 which was not even worth it!!!! Jeff and Karina, you lost our business and I will let others know as well. DO BETTER.

Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 1 Service: 5 Atmosphere: 4