Crumbl Cookies - Pasadena

Crumbl consistently offers the finest cookies and exceptional service!

The cookies met my expectations in both taste and presentation, and I have no complaints in that regard. However, the atmosphere was a bit lacking; everyone seemed focused on their work, and nobody took the time to greet or welcome the guests.

I placed an order for pickup through Uber Eats and received a text stating it was ready at 8:08 PM. However, after almost 40 minutes of waiting, I finally left with my cookies. This was the worst service I have ever experienced. I can’t recall the last time I felt so overlooked and disregarded.

Finally, a young woman came to the counter with a poor attitude and, once again, provided both of us with the wrong orders. The place was disorganized, and it didn’t seem like the staff was adhering to health codes, as some of the girls had their hair down without any ties. Overall, it was a disappointing experience for a first-time customer. I would recommend going elsewhere.

Everything smells incredible! The customer service is top-notch, and I absolutely love the atmosphere. This is my favorite cookie spot!