Hotpot Palace - Richmond

We arrived on time at 6 PM and placed our order at 6:30 PM. We waited 45 minutes without any food, and after another 30 minutes, only one dish arrived. After two hours of waiting, it felt like we hadn’t eaten anything at all. The wait time was much longer than we anticipated. The hot pot consists of raw ingredients that we cook ourselves, but the restaurant didn’t even prepare the raw items properly, and we had to wait two hours for the vegetables. What is going on? We won’t be returning, and I definitely won’t recommend this place to my family and friends.

Came here for the beef special, beef was good but not much other selection except seafood, we were able to get full for average $60 per person.

The waitress Crystal is very sweet! The value is very good

Hand-made items are very good especially shrimp paste and cuttlefish balls.

We went for our anniversary dinner .. Service was very poor. Servers take forever to serve you , even to come to take your order. Servers are not friendly, very moody!!!! The food has no taste. Specially do not ever order pork meat balls and beef and cheese meat balls. No flavour , nothing. Hot pot broth and everything was overly priced for what it is. No wonder they do bit have many customers. Dont believer when they say giving 20% off happy hour. They add 20% extra in to your bill!!!!! Dont go here