Arby's - Springfield

The coupons are fantastic and easy to use. The staff at the counter have always been very helpful in redeeming them. From North to South, the employees have been equally welcoming and helpful. Kudos to management for maintaining consistency and providing great service at all locations.

Tonight was not a good night at the restaurant. It seemed like there were new employees working. The person taking our order was confused and we almost left without one of our sandwiches. When we got home, we realized that both of our petite steak sandwiches were not toasted. Eating that sandwich without toasted ciabatta just doesn't taste the same. It was a disappointing experience, as we have never had any issues before at this establishment. However, the general manager, Tina, called to apologize and offered to make things right. Thank you, Tina.

Great deals on regular roastbeef sandwichs. Nice break from hamburgers.

I recently visited a restaurant on West Republic Rd. in Springfield, Missouri. I was disappointed when the cashier handed me my drink cup with three fingers inside the cup after pushing the lid in. It is important that employees never handle utensils or cups by the ends that go in the customer's mouth.

My husband just picked up 2 roast beef sandwiches. Cold as ice. One the bun was hard as a rock and the cheese was like water on it. The fries were so cold and soft. Nasty. Lost my appetite. So disappointed. We usually go to the one on S. Campbell. This is the one on W. Republic Rd.