Cafe Nero - Stockton-on-Tees

All i can say is #cafezero. it’s my first week at sixth form and me and my mixed socially acceptable friend group. unfortunately our first of choice of costa was closed so we decided to visit this cafe. what a mistake. me and my friend were ordering food at the counter and we had previously been at cooplands so our other friend were sat at a dirty booth and had got their drinks out on the table to be verbally attacked by a rude member of the staff calling the cafe “too busy” for us and sharp and bluntly telling them to put there drinks away. my friend calmly and politely addressed that we were buying stuff at the counter currently, but she wasn’t having it. she continued to argue with our friends telling us to get out if we are not only eating/ drinking cafe nero products. this was shocking to us as anywhere else we would be able to have the basic rights of any human being. in other words: the service was abysmal. not only that, but the brownie i ordered tasted like plastic and almost broke my brace. it wasn’t fun. safe to say wont be coming back to this socially injusticed ‘cafe’.

Terrible service we were watched the whole time by 2 of the staff members. Honestly the worst service we have ever received. Staff kept shouting at us for having a sprite can on the table when we were clearly buying from the counter. Honestly will not be returning, ruined our day! If u are thinking of going to cafe nero pls go to Costa instead!

Great Service, Sat outside today and totally blown over by the staff drinks and food. Plenty of lovely Cafes in Yarm bit this was special. Waited a while for the rice cake but when it arrived Wow it had been warmed and was delicious.

Without doubt, the Caffè Nero in Yarm is the most attractive branch of the chain we have been in and we have been in rather a lot. The first and main difference is the lovely colour scheme which is much lighter than most other branches. This modern decor is augmented by attractive furniture, an impressive and attractive roof skylight above a pleasant atrium and a delightful courtyard garden. Add nice service and good coffee and this is a top class coffee shop, which it needs to be in Yarm as the High Street is full of good independent competitors.

Inconsistent customer service, sometime Fantastic by a few and horrible disgusting by some gives a sense of feeling that Nero employees fear to greet their regular customers and I’m one of them.Or they don’t enjoy their job . Coffee Nero as a place is nice and spacious and isn’t a bad place for a coffee breakfast when they get it right . The cakes