Best Western Plus Stoke On Trent Moat House

I stayed here one night I had no heating no hot water the food was burnt I had to get out of there I can out with the flu because of it. Do not visit this hotel

The room was lovely, BUT I don't recommend staying here at the weekend and definitely not in December unless you plan to be up late. We stayed for a Friday night as a couple with a baby, there was so much noise from the people hanging around outside that it was impossible to get to sleep. This became much worse at both midnight and 1 am when the 2 different parties they had ongoing kicked out and everyone piled into the car park talking/shouting and singing. I don't blame these people, it is the fault of the hotel not having adequate sound proofing.

Had a lovely stay,booked executive twin room,very clean and comfortable..breakfast nice,easy parking at an extra cost of £7.50..check in fast with friendly helpful staff.

Absolutely fab night, excellent, friendly service from all staff, made for a brill night for me my friends. Entertainment was 1st class, never stopped laughing all night. Thanks to all. Drag queen was fab, audience participation was brill.

I have stayed at the Best Western Plus The Moat House Hotel Eturia, Hanley Stoke on Trent. I was able to stay at this Posh hotel in S-o-T, Because i came into funds from my late mums estae. I am just a ordinarey person who was able to spend some lovley time at this Hotel, which has Lovely Polite people working for it. I only have a couple of small niggles? 1. The second room i stayed in for my 2nd visit room 334, backs onto the area opposite where the lifts are. So every time the lifts are used? I could hear them weering up down. 2. The late time of evening dinner only personley speaking . But all in all. The Moat House Hotel, soon to be part of a differant chain Is a Lovley place to stay, with Very Polite Staff, lovley food. Good Luck for the future Moat House Hotel.