Dairy Queen Grill Chill - Sylacauga

I visited on Sunday to order a Sweet 16 Oreo cake for my daughter’s birthday, which was supposed to be ready for pickup the next day by 2 PM. When I arrived, there was no cake and no record of my order. The owners treated me as if I were lying and kept questioning me about who took the order. I was frustrated because I don’t know who works for you – you should ask your staff from yesterday. I had to drive all the way back home to find the receipt. After all that, they apologized but offered no compensation, despite their mistake and the delay. Overall, this was a very poor experience, and I won’t be returning.

We called ahead to check if the dining room was open, and they confirmed it was. However, when we arrived, the doors were locked. Two staff members inside saw us but chose to ignore us. We attempted to call again but received no response. On our third try, a man picked up and informed me that the dining room closes at 8 PM, even though it wasn't yet that time. He directed us to use the drive-thru instead.

Honestly, all I ordered were some onion rings and a soda, but those were the best onion rings I've ever had—anywhere. I don't make statements like that lightly. Those onion rings were on another level. Papaji runs a tight ship, and the place is as clean as you could possibly hope for.

The store was nice and clean. The employees were very friendly and the food was good.

Online menu clearly shows $6 cheeseburger meal deal but they charged me $7 for it in the drive thru. It's was only $6 a couple of weeks ago so they raised it up a dollar. Burger was ok,