Tim Hortons - Sylvania Twp

I love their Carmel iced coffee, and service, for the most part, is always good , and everyone is super kind.

Ordered 2 coffee’s and they were bitter and strong. 1 of them had grounds in the bottom. Manager said we do our coffees like they are trained to. Would not even offer to replace the coffee.

My favorite coffee in the universe. The food is great. However, I love the staff. They make me feel like family.

I used to go here every morning before work for coffee and breakfast. Today I asked for chipotle sauce on my sandwich and I was told that they didn 't have it. After pressing the manager, she said they may have had it before but it was only for a limited time. If that 's the case, she should have led with that. I was given my food and I got to my car and went to take a bite of my sandwich and realized it was an English muffin and not a biscuit like I ordered. I was going to just deal with the error and eat it anyways, but the muffin was not toasted at all. I went back into the store and told the manager about the error, and she remade the sandwiches. After handing them to me, she made a remark saying this was the 3rd time I 've done this recently (it wasnt) and that I needed to cool it , basically implying I 'm a liar and a thief. If they have had to remake my food before, it 's because they messed it up, not because I 'm trying to scam Tim Hortons out of $6. Never going here again.

I drove through today for a coffee roughly 30/45 min ago (12:30pm) and the gentlemen working the drive thru and window were two of the nicest guys I’ve dealt with in awhile. It gave me a little hope in the world of customer service these days. Top notch guys keep up the good work. I don’t ever write reviews but you two deserves one.