Rascal House University Heights, Oh

The service was good, the place was clean, but they screwed up my order and tried to lie about it and I was there and looked at it exactly.

The pizza had been sitting out for a while and was kinda dry. The service was good.

First time ordering since our friends suggested to try them out and omg it was so good!! Even my two younger kids loved the pizza and garlic cheese bread and they are very picky. We also tried the broaster chicken combo and absolutely loved it. Customer service is A1 and they know their stuff! I give them a 5 star and plus.

Making food and not washing hands or putting on gloves. Gross!I arrived to the store at 5:56 and my pick up time was 6:15. I waited in my car until 6:10 6:12 gave one of the employees my name and he didn’t see the order. He went and grabbed someone out of the office and he looked for my order as well, didn’t see it where they place pickup orders. There was a pizza on the line that hadn’t been in the oven yet. The worker from the office proceeded to place pepperoni on that pizza and place it in oven. He helped another customer, cashed her out and went right back in the kitchen preparing orders. I asked him about the pizza he had just put in the oven, “was it my order”? He said yes and I asked him to remake it. He responded with an attitude and asked me why and I told him I watched him come out of that office, handle money and the register, and go in the kitchen to make food. He didn’t wash his hands or have in gloves. He told me another coworker would remake it, which was fine with me. There was no apology for the long wait or for him having poor food handling skills. He still didn’t wash his hands but he did put on gloves before making another customers order. When my food was finally done at 6:37 they placed it on the rack behind the counter, they both stood there like neither one of them wanted to hand me the pizza as if I was being unruly or difficult. I just thought that was nasty and wanted my food remade. I wasn’t loud or rude. In fact I was very patient with these employees. Anybody working in the restaurant business should have common knowledge about washing hands constantly. This could make someone very sick. I wouldn’t recommend this location.

The food came here 45 minutes ago, but the pommes were soggy, got no soss for the offers and the driver had not had enough change. Eating was okay.