The Honey Baked Ham Company

I’ve been buying honey baked ham for the last 25 years. Before. Christmas eve I bought a big ham worth over 90$ . When I opened it on Christmas eve the color of the ham was almost black . The ham was burnt on the edges but not inside. I am used to having the golden glazed color of it . My family was turned off. I complained to West Covina Honey Baked ham store .. but they told me .. it is really like that . I should have brought back the whole ham accdg to the manager.I was not asking for a replacement or discount .. but I am an Unhappy customer this time they did give me any consideration.unhappy customer

I have come to this store the last two years for my Thanksgiving ham and turkey breast. Each year the same issue has been encountered.Let's start with the Pros:Wonderful staff! Most members are very nice and appear to be having a great time. They have welcoming attitudes and engage in friendly conversations with patrons.Line is efficient and does not take forever to get in and out. This year I prepaid and that line was even better! I was in and out in maybe 10 minutes!Ordering process online is easySelection is vast, with regards to size and variety of sides.Now to the cons: On both occasions the ham looks overly smoked, there's absolutely NO GLAZE on both the ham and turkey breast. The turkey breast does have the sweet juice? But it makes the breast have an almost rubbery texture. The ham on the other had has no juice and again zero glaze! This is super disappointing bc the glaze is the main attraction on a honey baked ham! The first time, I figured there was a fluke but this year, it happened again so I am now convinced this is par for the course. It's really a bummer bc I like this location but they need to put better quality control measures in to ensure consistency. The lack of glaze really ruined things for my family and I, my twin even questioned if it was really from Honeybaked!Please implement a random quality check when the hams are delivered. I think it will go a long way.

Very busy on the day. Next time, I will order ahead and just pick up items. Everyone loved the ham!

Best ham ever other then my wifes. And they double charged us but returned money with NO hassle at all. I think the young girls could us alittle more training but other then that ham is great!

I usually like to get my ham here for Thanksgiving, but this year I waited an hour and a half in line which is normal on Thanksgiving eve) for the smallest ham which was 6lbs and it was 80 dollars.THEYRE PRICES ARE GETTING RIDICULOUS!! ITS A SHAME