Cold Stone Creamery - West Hills

this one star is not for cold stone. it's for jasica who works as an employee. we often visited cold stone; all staff are excellent and friendly. but, coworker...

Orders a cake to be picked up at 6 and ended up getting it two hours late. When I first arrived I was told to wait 10 minutes so I left and came back 20 minutes...

Horrible. They closed an hour earlier than it says on Google. My ice cream had hair in it. Me and my friends nights are ruined and I would never step foot in th...

What a filthy disgusting mess. We went and saw dirt and filth all over the counter where the food was, dirt on the floor window sills and shades with the tables...

Good service, friendly staff, but almost tasteless substandard ice cream with only a hint of sweetness. This place needs to audit its product.

Used to be my absolute favorite ice cream place. Now whenever I come in the ice cream tastes like freezer burn and mold. Will check back in a few weeks and give...