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Contribuir a la retroalimentaciónI live more than 150 miles away but bought a $10,000 bike from Trailhead ~18 months ago. Recently had a small part of the electronic suspension break and have been unable to find a replacement part anywhere online. I emailed Trailhead in order to purchase a replacement as Fox won't sell it directly to customer. It has been almost 2 weeks and 2 emails later but no response from Trailhead?! Very disappointed.Update: Once this issue was called to their attention, I have received excellent service and very quick responses. I am confident that this will be resolved to my satisfaction.
They helped me pick out the cleaner and oil for my sprocket and chain. Told me what I needed and what I probably didn't need. It looks like they have a good selection of all different types of bikes.
This is the place to buy and have your bike serviced. Great service and they have a great selection of accessories. So nice to have a place that carries a good selection of bikes and accessories including high end stuff. Also they do a great job of talking care of adjustments and quick services (Like swapping out tires) without an appointment.
My family has been going to Trailhead ever since we moved to the area in '16. They have been absolutely wonderful to work with on buying, trading in and service on the bikes when I can 't do it myself. They do a nice job of asking what you want and need before making recommendations on what to buy. They usually have multiple options to pick from. I 've looked for a few items that they did not have in store but they helped find them either at there other location or ordered it one off and delivered to the store. They also have a bike group that rides out of the store and has options for all skill levels.
I bought two brand new bikes 2021 model year for almost $1000 4 months ago. My kids was riding literally two times. Bikes doesn't have any scratches dents or any damages. Guy who's working there tell me bikes has brilliant shape. I would like to get trade-in and I've got offer $450 for both. Seriously? More then 50% off?I didn't make trade-in and never going to buy bikes there.Customer focus? Nooooo