The Hub - Clark

We had a very smooth and courteous check-in experience, and we appreciated being able to leave our car at the front door while we unloaded our sleeping children into the room. The beds were comfortable and clean, although the carpet showed some wear, and there was a rust spot around the bathtub drain. However, both the bathroom and bedroom felt clean overall. The controls for the AC/heat unit in the window were easy to use. Breakfast was pretty good, especially since the kids ate for free, although the pancakes were a bit too dry. We were thankful that the children could wake up and eat right away. We also enjoyed the selection of table games in the restaurant/lobby area. This hotel was a reliable, friendly place to stay, conveniently located near our destination for the next day. We would definitely choose to stay here again.

I had an exceptional experience with the guest service at this restaurant. It's conveniently located near local attractions, and the food was delightful. The pool area is beautiful, adding to the ambiance. The entire staff was committed to providing excellent customer service and truly excelled in their roles. There's also a restaurant with a bar, and I must mention the wonderful young lady who works at the bar every day of the week—she's fantastic!

I recently stayed at this hotel, and I can confidently say it was outstanding. My room was clean and modern. There’s a bar available for drinks, as well as a café for light meals if you're not in the mood for a full meal. If you want to venture out, you have the option to visit a nearby shopping center that features a variety of shops and restaurants to meet all your needs. The location is also very convenient, right off the Garden State Parkway. Last but not least, the staff was wonderful and attentive to all my needs. Highly recommended!

I booked a night at this hotel for a birthday party and selected the wrong date stupid. This is my fault! I wanted to go, but I called the hotel and was relieved to hear that they canceled and reimbursed me because they were already sold out of the date I needed. I then booked another hotel in the area and there the Comfort Inn remained excellent and a great alternative! The Holiday Inn Clark still accused me for the night. I tried to call her several times (4 times). to see what was up, and every time I got the same answer: they needed to check with their office manager and would call me back. Okay, great. Except they have never called I suspect that this is so that some people will forget to go up (Horrible Customer Service #1). But I continued to call back, and the manager got Chippy with me and said I never cancelled, and they would take my money (Horrible Customer Service #2 . He literally suggested to me to deny the charge on my credit card. Basically, he said they were sold out this night, and I was not a show, despite my call to cancel. Now I have rarely had bad experiences with customer service on every company, so this is a first Lol. I've never written a 1-star rating before. But that's too much. I never had a hotel eaten my money because of a mistake in the end. The morality of this story is that you are better off spending your hard-earned money elsewhere. Holiday Inn Clark has slim business practices that simply want your money and provide terrible customer service. I'll spend another night at Holiday Inn Clark or another Holiday Inn. Hold with the big chains like Hyatt and Marriot, where I've never been treated so badly.

Great stay hotel is very clean the best beds and staff. The restaurant is open for breakfast and dinner good food. The bartender Cecilia is is very accommodating. The pool was very clean, a plus in this heat. Starts at the top the GM Kathy and her staff can’t do enough, thanks for the hospitality. I will be back.