Hiro Sakao - Erlangen

I was there with 2 friends and 1 remarked to the waitress that her fish looked different she had been a client there for over 10 years and was often taking the same dish . Of course, it could have meant that the fish did not look so fresh, which is the worst that can be said to a Japanese restaurant specialised on sushi. My friend was not aggressive but rather interrogative. The waitress came back after a while saying something like: our fish is fresh, if you don 't want fish, ask something else . That was already quite rude. There of course, my friend asked to speak to the manager. The idea was not to make a scandal but to have an explanation. The waitress would totally have diffused the situation with a I am sorry, I can guarantee you that our fish is extremely fresh. Could we propose you something else or should we make a new one ? Then came the team manager who more or less said if you are not happy, you can leave and not bother coming back . Since we were 3 ladies eating together, my friend did not want to make a scandal but we were all quite shocked. She asked for something else which was served to her after 25-30 minutes ! Pretty obvious that this was done on purpose. It was served by a very nice waiter who profusely the first one apologised for the whole situation. He offered her a coffee on the house . She accepted and paid for us 3, leaving him a generous tip. After 10 minutes, he came back extremely embarrassed and flushed : he could not serve her the coffee and was forced by his manager to give my friend back her tip!!! I have never witnessed something so violent and extremely shocking. I cannot understand why a renowned house like Hiro Sakao can put a person who obviously hates her job and is ready to go on a personal crusade with clients that irritate her. Personally, I go to Sen Asia Tapas Bar : the food is great, cheaper, and the service is fantastic.

Food is nice. Had bento box w duck. Was really good. Service takes a while. Service is done way to quick. Dishes are not polite positioned on the table. Under 20euro cannot pay w debit card. Accept no American Express

Very good sushi and service. There were some cases when the wrong sushi was made for us when we ordered.

We were spontaneously back yesterday to a little Sunday sushi at Hiro Sakao. Surprisingly, without reservation in the outside area, you can get a table for sunset. Appetizer and sushi as always top. I am always impressed by my favorite service, which, despite really very extensive order, does not write down and forgets nix.

Expensive? Yeah. Yes, there may be 3 sushi restaurants in Franken that are as delicious and offer as fresh as this. Unfortunately, I rarely go out under 90€, but I always like that.