Arby's - Eureka

This is the worst fast food I've ever had. In my opinion, it lacks flavor, but I do appreciate that the restaurant is clean and tidy.

If I could rate this restaurant with zero stars, I definitely would. The woman at the drive-through today was incredibly rude and disrespectful. I will never return to this establishment, and I strongly advise others to avoid it as well. There’s simply no excuse for treating customers poorly. She was short-tempered and showed a complete lack of basic decency. I attempted to call the store to speak with a manager, but no one answered. Please, do not go to this Arby’s. Instead, try Culver’s or Hardee’s in Pacific; they provide much better service. For what it’s worth, I did visit Hardee’s in Pacific afterwards, and their staff was exceptionally courteous. The owner of this Arby’s should take a trip to Hardee's or Culver’s to learn about proper customer service and share those lessons with their team. Having worked in the service industry and held leadership positions for over 25 years, I can assure you that if any of my employees treated customers like the staff at this restaurant does, they would be fired. I’ve seen the reviews, and all the owner seems to say is, “I’m sorry to hear about this.” It’s no surprise that their rating is 3.9; it should be a 1.0.

Wow, I don?t think I?ve ever been treated so rudely by an older male employee working the drive-thru. I couldn?t hear him for the highway noise and I said ?I?m sorry, but I can?t hear you.? He yelled in the meanest voice possible over the speaker ..?Just pull around!? Well, I definitely heard that. When I got to the window, I heard the same thing happening to the carbehind me and he yelled at her. When he took my debit card, I tried to explain to him that the highway noise prevented peoplefrom hearing him, he gave me a blank stare and didn?t even give me the courtesy of a response. When my food was ready, it waspractically thrown out the window with not even a thank you. Love Arby?s, but no thank you.

Quick, great service. Friendly staff and consistent food.

I miscommunicated my order. Who actually asks for extra mayo? My wife's sandwich was inedible.