Bonchon - Glenview

We ordered online for pick up. When we arrived to pick it up, the pork buns we ordered were not there but we were still charged for it. The person there said they could not issue a refund because I ordered it online. This is the first the first time I’ve heard of it that an establishment cannot make refunds for something we did not receive. First, they did not call us informing that there were no more pork buns. Second, if I did not ask, they did not tell me I was charged for it. Anyway, they called the manager and I was told I will receive an ema for the refund. I called the following day and was told, I’ll be refunded. Still manager is not around because the person I taked to said he just comes and goes to the restaurant. Third call I talked to the manager and I was offered that they will just give me free pork buns next time I come back to Bonchon. He said that the owner would not be happy to know that they made a mistake in the order and therefore they are avoiding doing refunds. Still I requested for a refund and he said he will give the refund next week. Next week??? Unfortunately, still no email or refund was made or given as promised. We love Bonchon, but I dont think we will be going to this branch. Poor service. They did not even include utensils in the bag even if we requested it in our online order. It is just a small amout but it is a matter of principle and integrity and good customer service.

I love the food here! I've eaten everything on the menu at least once! My favorites arethe garlic soy chicken wings, the Japchae, and their vegetable fried rice is the best around ? (white and green onions, sweet red diced peppers and egg) If you like really extra hot ??? wings, this is the place for you. I like hot wings, but they are too hot for me. They also just came out with a fried twisted Korean Donut with cinnamon and brown sugar sprinkled on them and they are SO good. They are huge and 2 for $5

Often times when I order bonchon it is both near closing and I am very hungry. My order is always taken professionally and the food is fresh and delicious, without fail. The owner tries his best to make you feel valued and even gives specials some nights on the chicken wings making them the best deal I’ve found per wing. The wings and rice are always cooked perfectly. The rice is perfect tenderness and the wings are some of the biggest and juiciest I’ve had in the north shore area. If you are looking for a late night wing spot for your weekend get together this is the spot.

We’ve come several times and they never disappoint. The fried chicken is amazing of course but the udon we tried today was extremely good. At most places I usually think the broth is too plain but Bonchon’s is super flavorful! It really hit the spot on a chilly day.Food: 5/5

The best thing there is the restroom and the soap, smell good. The rest was terrible. The attitude of the servers were bad. They didn't want to serve us at all. Other tables had radish kimchi for the fried chicken, but they didn't give it to us. The food tasted nothing. Bibimbab didn't taste anything. We asked for exchange. After few times asking, they changed it with the fried rice, which was so salty. The chicken is ok, 2/5. And they even charged 20% for tips on the bill. I would love to give them tips for their work, but it was bad experience. Our first time and never come back. Not recommended at all. Doesn't taste like Korean food. Servers were bad and racist. 0/5 for the experience.