Domino's Pizza - Henrico

Delicious. I like that they put a lot of garlic butter makes the hand tossed crust pretty yummy

I usually order from this location and I usually have no issues. However, the last two orders I have received the wrong order. The first time I ordered the cheese bread with jalapeños and bacon and got only cheese. I didn?t complain about it because I know mistakes happen and it wasn?t that serious. Second time around I ordered the same bread and got no bacon and jalapeños I got spinach. So I see that order protection on tv all the time so I looked online to see if I can do it on the app couldn?t find it so I tried calling the store. The number online is wrong so I called the short pump store to get the correct number, called with the number they gave and no answer. I then called short pump store again to make sure I had the right number, I did, so I called again so still no answer. Now I call short pump again to see if I can just get my money back and they told me I had to get the refund from the store I ordered from. I asked for delivery for a reason. I have two small children and didn?t feel like taking them out of the house at 6:30 at night. So now I have to drive there and get my money back. So frustrating!!!

Last night this dominos location came through for us with our craving for pizza. This dominos location is fairly new and have not failed to amaze me. Their standards of service are very high. Although they did once forget my side of marinara sauce. It was the only time they have forgotten anything. Me and my boyfriend get late night cravings for pizza. Last night we ordered a pizza and chose to carry out the pizza rather than have it delivered for the first time. Which by the way they always deliver super fast. They are always early or on time. We did not know that the location closed at 11pm for take out. We got there at 11:15 when they weren’t expecting anyone. They still greeted us nicely, and gave us our delicious fresh pizza. Not to mention that the shop was very new, nicely organized, and up kept. We will continue to use this location as long as we live nearby! Some dominos I have ordered from take too long, or the pizza is undercooked but this dominos gets it right every time so they will continue to get money. Oh and sorry to those who don’t like pineapple on pizza, there’s just something about the sweet and salty taste that I love!

A great and super brilliant customer service on time so clean!

I guess the 'delivery insurance ' is just a hoax. Ordered a thin crust pizza but got traditional (which my wife doesn 't like that much bread) and when she called them back, they offered a discount on the next pizza. Really? What happened to a wrong order 'hurting your pride ' and sending out someone to make it right? Don 't believe the hype.