The Long Dock - Kilrush

We had an amazing dinner at this restaurant! I ordered the prawn pil pil and monkfish, while my partner had the chowder, steak, and sticky toffee pudding. Everything was absolutely delicious! The staff, particularly Patricia and Kieron, were fantastic and attentive even when it got busy. I highly recommend the sticky toffee pudding - don't leave without trying it! We used to visit this restaurant often when I was a child in Kilkee, and after many years, we will definitely be back!

Myself and my wife booked the long dock at very short notice last week end of August. We had the mussels to share which were devine and I had the surf turf, my wife had the fish pie . Both were fantastic . We got the best of service from two waitress one local a foreign girl who tended to our every need promptly, efficiently and a wonderful smile. We certainly will be back.

We always visit this restaurant when we are in Clare and it never disappoints. We visited for late lunch yesterday, my husband had mussels steamed in wine and garlic with homemade soda bread just delicious and I had lemon sole with lemon butter chips and salad also pretty perfect. The service was efficient and friendly.

We arrived at 12.30pm (midweek). The door was open so we popped in looking for lunch. One of the male staff members said they didn’t open until 1 and go across the road to a cafe but we wanted lunch not a cup of coffee! There was adults,kids in our group the male staff member would have seen this. So we went back at 1pm greeted by the same staff member to ask if we had a booking (he should have known we didn’t after speaking with us half an hour earlier) he said he couldn’t get us a table together, that was fine so I suggested we could sit at different tables..the look on his face..he just wanted us to leave and the lady manager didn’t care. Our kids were hungry so we agreed on separate tables..as per previous complaints, there was tables around us not occupied for the entire time we were there. Also, we were there before a lot of other customers and kept on being told you have to wait to order. I just feel that they didn’t want us in the restaurant the way they were acting. One of the children had his tablet and fair enough it was a bit loud to start off with but there was no need for the lady manager to be so rude asking to turn it down twice , that was being handled by the parent if she bothered to listen and have a bit of patience, all would have been fine within a matter of minutes. You say on your website you welcome visitors from all over but that is not true. Also charging extra for cheese diluted blackcurrant is disgraceful. I hope the management sees this review as the food was fine but our day was ruined. We paid a lot for the worst experience ever!!

Very dissapointed with our service this evening. No welcome , was told by older waitress that our table was down the back as she walked in opposite direction. Once sat at our table waited approx 10mins for anyone to assist us. Service was so slow , waitresses lacked any form of personality to help with any questions or requests. When food eventually was served was bland, chips like from a microwave, the burger was below average 1e for cheese 1e for bacon. My wife had chicken supreme lacked any taste or creativity. No bbq sauce, no fishbowl gin glasses, no big red wine glasses, no brownies or crumble on desert menus . Top top prices for well below par food and no ambience. (One Romanian waitress was very pleasant thankfully). Experienced lady who brought out desert , landed deserts at other end of tablw after i smiled at her and told her the sticky toffee pudding was here . Ignored and left the deserts at other end of the table. When i paid left tip at the bar and said thanks the lady that served me walked away saying thank you not even facing me, i felt like taking it back seemed so impersonal 4 adults 3 kids. I will spend my money elsewhere , way too expensive for mediocre food , slow service under trained staff.