Panera Bread - Union

The customer service experience was very deficient and subpar for Panera Bread. The meal was thrown together and the taste was best moderate. A very disappointing $55 meal.

3 out of 4 of my online orders have had issues. 1 The Chipotle Chicken Avocado Melt I purchased had no chicken.., 2 A fruit cup I ordered was missing, 3 the delivery never showed up (It showed the delivery driver at the store for over an hour before I called). I was able to receive a refund for all of these and the customer service reps were courteous, but a 25% success rate is really unacceptable. Even excluding the missing delivery since they use door dash that still means half of my order have had problems.

Came in close to 4pm and it was completely empty except a was a lady waiting patiently at the counter with a cookie. We stood there for 10 minutes when the lady yelled back HELLOO, someone answered- be there in a minute. Another 5 minutes dragged by so I walked to the back and saw at least 5 different employees kinda fiddling around. I returned to the counter where the lady was and now and older gentleman came in, and waited a few minutes before finally ordering at the kiosk. I followed behind him hoping it would make things go faster. At this time the poor woman who was waiting to pay for a single cookie had been there for 20 minutes or more. Finally a girl with a scarf on her head came up and apologized and let her pay for her cookie then rushed back to the back. We got our food, but we wanted a few pastries that weren?t available on the kiosk so we knew we?d be waiting another 20 minutes. They were never terribly busy and we waited entirely too long for no good reason

Enjoyed the lunch stop while doing the 127 yard sale. Bread for the sandwich was super fresh and really made the sandwich. Salad was also light and fresh. Enjoyed the variety of tea available. A bonus at this location was the outdoor patio.

This Panera is amazing. You're very personal and the kindest I've ever been.