Roots Cafe - Westbrook

I've never encountered a cold fried egg sandwich before, and it was quite off-putting. I don't mean it was lukewarm; I mean it was intentionally cold, as if it had never been heated at all. The fried egg was ice-cold, as if it had been cooked ahead of time and then pulled straight from the fridge for the sandwich. The bagel was also cold and not toasted, and the two slices of cheese were chilling right out of the fridge as well. It's tough to mess up an egg sandwich, but this one certainly did. The latter and the scone were fine, though. On a positive note, the staff at the counter were very friendly and pleasant.

The staff at the counter are incredibly friendly. I ordered a rather pricey sandwich as a panini, but what I received was a very small griddled sandwich that hardly resembled a panini at all. The piece of chicken was practically microscopic. The sandwich did not justify its price at all. Also, I found out that the place is affiliated with a church, which wasn’t what I was expecting. I certainly didn’t want my tiny sandwich served with a side of religious overtones. Overall, not a great experience. Price per person: $20-30.

**Service Details**: - **Dining Style**: Dine-In - **Meal Type**: Brunch - **Average Price per Person**: $10–20 **Ratings**: - **Food**: 5/5 - **Service**: 5/5 - **Atmosphere**: 5/5 **Recommended Dishes**: - Chocolate Crepe - Avocado Toast - Chicken Avo - Soup and Salad Combo

Cappuccino was excellent and the club sandwich wad good Dietary restrictions: Everything is gluten free. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 5 Service: 5 Atmosphere: 5

I ordered an omelette and a latte. After paying, I suddenly realized that I had forgotten to request non-dairy milk for my latte. I went back to ask if I could switch to non-dairy milk instead and offered to pay any difference. Instead of accommodating my request, the cashier charged me for an entirely new drink, requiring me to pay again. Not wanting to make a scene in front of my family, I reluctantly complied, but I was taken aback by the situation. The older woman at the register had a really rude attitude; she scoffed and rolled her eyes when I tried to ask for clarification. It was frustrating to see them throw out the original coffee with regular milk when I was paying for both drinks. After I left the café, I noticed three charges on my card: one for the omelette and the latte, another for the non-dairy latte, and a third unfamiliar charge. I contacted them the next day about the mystery charge, but before I did, I saw that they had refunded the erroneous amount, though I still find it troubling that such a mistake was made in the first place. I've made ordering mistakes at places like Starbucks, and they've always been willing to remake my drink without issue. This experience was unexpectedly frustrating and left me with a negative impression of the café.