Dunkin' - Whitman

I visited the drive-thru and attempted to order food, but they informed me that they were only serving drinks. I was disappointed with this excuse and felt it was poor customer service. I will not be returning to this establishment if they are not willing to provide food simply because they are busy. Anyone looking to eat should go elsewhere instead of Dunkin'.

The Dunkin’ Donuts on south ave is horrible. It is a bunch of kids with zero work ethic. They take forever to fill an order and if you go inside the Dunkin’s they do not acknowledge you whatsoever. In the drive thru, they do 1 order at a time and it takes forever to get just a simple coffee. This location also has a habit of shutting down early. They close now at 7 because of Covid. Which every where else has gone back to normal operating hours, but even at a 7 o clock closing time they still close even earlier to clean. I’ve been there a few times at 6:45pm 6:52 pm and they tell me they are closed or they don’t answer and just stare at you. If your looking for fast quality service go to a different dunkies don’t go to this one.

This used to be a good dunkin, product was consistent and staff was friendly. It now is the worst around. I used to go here everyday, it's to bad I've noticed when I drive past it its much slower than it used to be(servic is even slower). I would guess with 2 places nearby to get decent coffee, if they don't change their operating format they will close. Owner must be on a coke binge or something as I have never seen anyone one there.

PROVISIONS Nail salon around! Everyone is always so kind to see you when you walk in the door. I am very special about my nails and my needs are always accommodated! My nails are always perfect when I go! Would highly recommend!!! Love it here!

If I could choose less than one star, I would definitely do so. I have lived in Whitman for most of my life and often visit this Dunkin' Donuts on Bedford Street in Whitman. Every time I go there, it's a completely different crew of workers, they can't seem to keep staff hired. They hire all young workers who are lazy and don't care about their job or the customers. What's even worse is that the manager and owners of this place also don't seem to care. The service is slow and the place is poorly maintained. It was the worst service I have ever experienced in my life. When I went there today for lunch, there were only three employees working. Each person who ordered before me had to repeat their order several times because the workers weren't paying attention. When it was my turn to order, I had to repeat my order as well. The employee seemed confused when I tried to give her the money through the plexiglass barrier. The owner doesn't seem to care about the rude behavior of his employees and when I tried to complain, he didn't seem interested in addressing the issue. Overall, the employees are poorly trained and it's obvious that no one there cares about customer service. It's a shame because Dunkin' Donuts is not a bad place to work if managed properly. Something needs to be done to improve the situation at this location.